Return Policy

We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, physical products must be in the same condition that you received them, unused, and in their original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@steelforgetools.com. Return instructions will be provided once the return is approved. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at info@steelforgetools.com.

Digital Products and Software

Refunds for digital products are handled case-by-case.

Due to the nature of downloadable software, digital files, STL files, DXF files, PDF templates, and other digital products, refunds are not automatically guaranteed once files have been downloaded or delivered.

If you experience a technical issue or believe a product is defective or not functioning as described, please contact us at info@steelforgetools.com and we will work with you to resolve the issue.

Damages and Issues

Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products

• Made-to-order fabricated items

• Downloadable digital products

• Software licenses

• Gift cards

• Sale items

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get the item you want is to return the original item (if eligible) and place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable laws.

Please note that certain digital products and downloaded software may be exempt from this right once delivery or download has begun.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@steelforgetools.com.